I recently was shopping and before I get around to the next aisle, I hear a mother berating her child (the child called her mommy). She had such a mean and hateful sound to her voice, and she wasn't trying to be quiet about it. It was more than just the tone but the cruelty of her words that broke my heart. And what did I do? I looked at the little girl and smiled and gave the mom a quick glare... and I went on by.
I cannot tell you how badly I feel about this. I don't know why I didn't say something. It's not like I've never been in this situation before. I have. And I always tried to say something that would calm the mom and let her realize what her situation may look like to us on the outside her situation.
Not this time. I just walk on by. It made me wonder what others would have done -- I'm sure handled it better than I did. So I would love to hear your advice and tips on how to handle situations like this. If you've been in this situation, how did you handle it?